3 Ridgeway Street, Douglas
Isle of Man IM1 1EW
Phone 01624 671121
Fax: 01624 610365

Approach | Portfolio | Consultancy

Portfolio

The following is a generic list of the subjects that we cover. Because of our personalised approach, each subject can, and usually will be tailored to suit your organisation's requirements. To obtain information in respect of the typical contents of each subject please contact us.

Management :

  • Appraisal Skills

  • Delegation

  • Meetings

  • Leadership Styles

  • Customer Care

  • Negotiation Skills

  • Change Management

  • Team Building

  • Recruitment

Personal Skills : 

  • Letter writing

  • Communication

  • Creativity

  • English Grammar

  • Presentations

  • Assertiveness

  • Problem Solving

  • Report Writing

  • Stress Management

  • Telephone Skills

IT Skills :

  • Excel

  • Outlook

  • PowerPoint

  • Word

  • Project

  • Visio

  • Publisher

  • Acrobat

  • Windows

Technical Skills :

  • Systems Analysis

  • Fund Management

  • Project Management

  • Budgeting

  • Finance

     

Regulatory & Compliance :

  • Duties of Directors

  • Discipline Procedures

  • Equal Opportunities

  • Health and Safety

  • Anti-Money Laundering and Terrorist Financing

Sale, customer service & Marketing :

  • Telephone & Field Sales

  • Customer service

  • Sales Management

  • Retail Sales Skills

  • Marketing Skills

Delivery : 

Training solutions may be delivered via classroom training, one to one, one to many sessions and personalised coaching programmes.